Billing & Refunds

Refund Policy

We believe in fair, transparent billing. Here is exactly what happens with payments and refunds for the Verified Badge Program.

Our Commitment

The Verified Badge Program starts with a free first month — no credit card required to apply. You are only charged after your website passes our eligibility check and your badge is activated. If your site does not pass, you are never charged. We handle all billing fairly and transparently.

1. Free First Month

The first month of the Verified Badge Program is completely free. No payment is taken upfront when you submit your application.

Submit your application at no cost
We review your website within 1–2 business days
If approved, your badge activates and the free month begins
Billing starts only from the second month at $10/month
Cancel before the second month and you pay absolutely nothing

2. If Your Application Is Not Approved

If your website does not pass our eligibility check, your application is declined and you are not charged anything.

No charge if your site is rejected during review
We will email you explaining why and what can be improved
You are welcome to reapply after making the necessary changes
There is no reapplication fee

3. Active Subscription Refunds

Once your badge is active and billing has started, the following refund terms apply:

Cancellation at any time

You may cancel your subscription at any time. Your badge remains active until the end of the current billing period. No further charges are made after cancellation.

Current billing period

Payments already processed for the current billing period are generally non-refundable once the badge has been active and serving on your website. This is consistent with standard SaaS subscription terms.

Technical failures on our end

If your badge stops working due to a technical error on our side and we are unable to resolve it within 72 hours, you are entitled to a pro-rata refund or account credit for the affected days.

4. Badge Revocation

We continuously monitor verified websites. If we find that a verified website has violated our standards after approval, we reserve the right to revoke the badge immediately.

Badge revoked for policy violations — no refund for the current billing period
Badge revoked for fraudulent information provided during application — no refund
We will notify you by email when a badge is revoked and explain the reason
If you believe a revocation was made in error, contact us to appeal

5. Payment Failures & Grace Period

If a payment fails, we provide a grace period before suspending your badge.

3-day grace period after a failed payment before badge is suspended
You will be notified by email immediately when a payment fails
You can update your payment method at any time through your billing portal
Badge is automatically reactivated once payment is successfully processed

6. How to Request a Refund

To request a refund or raise a billing dispute, contact us directly. We aim to resolve all billing issues fairly and promptly.

[email protected]

Please include your domain name and a brief description of the issue. We respond to all billing inquiries within 3–5 business days.

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the Verified Badge Program after changes constitutes acceptance of the updated policy. For significant changes, we will notify active subscribers by email.